Video to ProQA is the First Video Sharing Tool Created to Integrate With ProQA
Video to ProQA gives your Emergency Dispatcher more information with eyes on the scene through live video feed straight from the emergency caller’s smart phone. Once help is on the way, just the click of a button starts the simple process of getting your Emergency Dispatchers’ eyes on the scene. The live video feed creates potentially better outcomes for emergency callers, empowers First Responders with the best possible information, and gives everyone involved a higher level of situational awareness.
More information gathered by your Emergency Dispatcher creates better scene safety and a more informed response. With the Emergency Dispatcher’s eyes on the scene after dispatch, your First Responders are less likely to encounter surprises.
Emergency Dispatchers are the First, First Responders, and a live video feed makes that easier than ever before. With their eyes on the scene, the argument for reclassification of Emergency Dispatchers as First Responders is even stronger.
When an emergency caller agrees to share their video feed, they also agree to sending location and metadata that make locating the scene of the emergency easier than ever before.
Whether a nonnative speaker is visiting your community or living there, a lack of proficiency in the local language can make getting emergency help difficult. By providing a live video feed, Emergency Dispatchers can visually assess symptoms, the environment, or even identify medicines or medical equipment that the caller might be pointing at, eliminating the need for a perfect verbal description.
Some situations are hard to define with words alone. If an individual witnesses a machinery malfunction in a busy factory but finds it challenging to describe the intricate details or the potential risks associated with the malfunction, a live feed can show the machinery in question, its malfunctions, any dangers like sparks or smoke, and the surrounding environment.
Misidentifying hazardous materials can lead to unsafe scenes. Imagine that a factory worker notices a leak from one of the containers holding unknown chemicals. Rather than risking misidentification or miscommunication, the worker can stream a video to your Emergency Communications Center, showing the leaking container's labels, its surroundings, and the extent of the spill.
Emergency Communications Centers are often required to provide evidence for legal proceedings, and Video to ProQA can help provide a critical record of events. In situations where emergencies unfold, having real-time video footage can serve to establish a clear timeline, assess the situation accurately, and verify the actions taken by both callers and Emergency Dispatchers.
A few lucky centers have had the technology Video to ProQA is built on for a while now.
Here’s just one story to show how powerful having eyes on the scene can be:
A center received a panicked call from a mother and daughter stuck in their car in the middle of a road with rapidly rising water. They were unclear if they should stay inside the car or get out. With the water continuing to rise, the Emergency Dispatcher sent a link to the caller and got eyes on the scene through their live video feed.
Connected, the Emergency Dispatcher was able to determine that staying in the car and waiting for responders to arrive was the safest option. This ended up being the right call, and the emergency had a happy ending.
If the Emergency Dispatcher had misjudged the incident and misguided the mother and daughter, they could have been swept away by the raging water. Without the video feed, he “didn’t know what [he] would have done."
This experience isn’t unique – centers all over the US are loving what Video to ProQA is doing for their scene safety, community connection, and overall emergency response.
Video to ProQA can only be turned on once help has been dispatched. With help on the way, your Emergency Dispatcher can provide Pre-Arrival Instructions and Post-Dispatch Instructions that are informed by the video feed, while also gathering more complete scene information to give to First Responders.
When the emergency caller agrees to share their video, the feed is blurred until the Emergency Dispatcher opts to unblur it. Often, the reality of a scene is less disturbing than what the imagination might fill in.
Communication Center leadership can dictate which situations are appropriate for sharing video and which aren’t. Emergency Dispatchers will have the power to use their expertise and judgment to ascertain the safety of the caller sharing their video feed.
Video to ProQA is an approved part of the IAED’s protocols across all disciplines.
© 1987-2024 Priority Dispatch Corp. All Rights Reserved.