YOU’VE NEVER SEEN PPDS LIKE THIS

PPDS v7.0 gives Law Enforcement exactly what they need to keep your community safe.

See the Most Flexible Solution in Emergency Police Dispatch for Yourself

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SEE WHAT OTHER AGENCIES ARE SAYING ABOUT PPDS V7.0

“There is so much customization on the agency side. It’s got all the same science behind it as EMD and EFD. It’s the best practices with a little bit of decision making in there for how you want it to look for your agency – and it works.”

Karli Piper
Deputy Director
Cincinnati Emergency Communications Center
Cincinnati, OH

“When a calltaker doesn't use the protocol because they say it would have taken too long, we run it again with the same dispatcher in different scenarios. We run it with the same protocol and time it against the live call. Each time, the protocol is always quicker.”

Nadine Zilke
Support Services Supervisor
St. Cloud Communications
St. Cloud, FL

WHAT SETS PPDS V7.0 APART?

Unmatched Flexibility With Over 290 Adaptable Questions and Instructions

The latest version of PPDS has over 250 Jurisdictionally Approved Questions and more than 40 Jurisdictionally Approved Instructions that can be toggled on or off depending on community needs, the kinds of resources available, and the kinds of responses agency leaders feel appropriate in pre-determined scenarios.

The Right Information for Safety and Response

Nothing is more important than the safety of officers, callers, and bystanders. PPDS’ structured interrogation methods empower your Emergency Dispatchers to quickly gather all the information your officers need to approach a scene in the right response mode to ensure the highest level of safety.

Reserve Your Resources With Referral Pathways

We recognize that not every call is urgent and not every response requires the involvement of Law Enforcement. PPDS includes pathways to handle non-urgent or low-priority events using non-traditional responses or referrals, letting your agency focus your resources on the calls that need you most.

Consistency Across Every Call

PPDS gives Emergency Police Dispatchers the exact words to use to gather accurate information about the scene every time, whether they’re brand-new or have been on the console for years. It also helps reduce unconscious bias – when following the protocols, every caller is treated the same, no matter their gender, age, race, or location.

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THERE’S NEVER BEEN A SYSTEM LIKE THIS

With over 200 changes implemented after suggestions by agencies like yours, PPDS v7.0 is unlike any version that came before. Deputy Director Karli Piper explains how Cincinnati Emergency Communications found the difference:

"I knew EPD kind of had a bad rap and that gave me a little pause. So, he (the Director) said, “Well, let's do a demo and go from there.” So, we did a demo and then from that point we took our whole management team and we did a certification class. And then that's where I got to see firsthand just how much change had been applied to EPD. But we also got to have a better view of how those protocols could be applied here and how that would work for our staff. And we were able to ask the instructor firsthand questions. So, it was kind of a peek underneath the hood that was completely transparent, which was really helpful in making the decision to go ahead and implement that here.

It's really a night and day difference and there is so much customization on the agency side, but yet it's all got that same science behind it with EMD and EFD. So, it's the best practices with a little bit of decision making in there and how you want it to look for your agency – and it works."

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FREQUENTLY ASKED QUESTIONS

Won’t protocols make my Emergency Dispatchers too robotic?

Having a protocol in place is the best way to get all your Emergency Dispatchers on the same page, applying the best practices to every call. We give your team the tools and training needed to offer compassionate, consistent, efficient care – all while improving retention and reducing stress for Emergency Dispatchers.

Will protocols slow down the time to dispatch?

The Police Priority Dispatch System cuts down on Emergency Dispatchers fishing for irrelevant, time-wasting information. When following the protocols, the right resources can be sent faster, giving responders essential information while en route, saving valuable time and keeping crews safer while they work. The latest data obtained from our data center states that the average time to dispatch for those incidents where life is immediately at risk is 57 seconds, with the highest acuity calls being dispatched in 29 seconds.

Can I customize the system to the unique needs of my agency?

Priority Dispatch is the most user-changed system in the industry. We work with you through an extensive implementation process to help configure and customize to your agency’s needs. We also welcome proposals for system-wide changes that would benefit everyone using The Priority Dispatch System.

What information will officers get that they aren’t already getting?

Your officers can expect to get more complete descriptions of persons, vehicles, and weapons involved, while callers will get Post-Dispatch and Pre-Arrival Instructions to preserve the crime scene.

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WHO WE ARE

Priority Dispatch Corporation is the world’s leader in proven, protocol-based solutions for Emergency Dispatch. With over 40 years leading the way, Priority Dispatch is always pushing to improve the lives and jobs of Emergency Dispatchers and the people they serve.

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